- Cancellations with less than 24 hours’ notice and no-shows are charged the $75 service fee.
- All service visits have a $75 diagnostic/service fee
- We use a 3-hour arrival window unless EMERGENCY SERVICES are needed.
FAQs
Cancellation Policy
Question: What is your cancellation policy?
Answer: We ask for at least 24 hours’ notice if you need to cancel or reschedule. If you cancel with less than 24 hours’ notice, or if no one is home when our technician arrives (no-show), the $75 service fee will be charged. You can call us at 414-375-9800 to make changes.
Service Fee
Question: Why is there a $75 service fee? / What is the service fee?
Answer: The $75 service fee covers sending a qualified technician to diagnose the issue and explain your options. If you approve the repair during the same visit, we usually apply that fee toward the total cost of the job.
Arrival Window
Question: What time will the technician arrive? / How does the appointment window work?
Answer: We use a 3-hour arrival window. For example, if your appointment is booked for 9 a.m., the technician will arrive sometime between 9 a.m. and 12 p.m. We’ll text or call you when they’re on the way.
